Please send all questions and inquiries to : info@ourhouseabove.com
Please also ensure to look in your trash//spam//promotions folders for communication from our emails. You may have a setting that automatically sends our correspondence to one of these folders.
Please allow 24-48hours, M-F, for a response. Please take note during the holiday season our response times may increase.
Email is our only form of communication.
- Please ensure you are sending your email to info@ourhouseabove.com
- Please also ensure to look in your trash//spam//promotions folders for communication from our emails. You may have a setting that automatically sends our correspondence to one of these folders.
- We will respond within 72hours of your request via email only- please ensure you are using a valid email address and that it has been fully sent, and is not 'stuck' in the pending folder.
At checkout there is a space for a note- this will be printed on the packaging slip and your recipient will see the note! You do not need to write anything in the space, if you wish to not include a note.
Rest assured, with every order, gift or not, there are no prices or payment information on or inside the package/items.
Baby: Our sizes tend to run on the larger size, unless otherwise noted.
Toddler/Big Kid: Our sizes tend to run true to size for toddler items, unless otherwise noted.
Adult: Our sizes tend to run true to size for Adult items, unless otherwise noted.
For questions on specific products please email us at info@ourhouseabove.com
For our clothing, materials range from Organic Cotton to Poly Blends. Each item will display the material used within the item description.
For all accessories, drink ware and stuffies, please read the item description. If you have additional questions please email us at info@ourhouseabove.com.